PURCHASE TERMS AND CONDITIONS
The content of this contract shall apply to every online purchase through the website www.kannabia.com, owned by Colección Sur S.L (hereinafter the Provider).
Acceptance of the present document implies that the user:
- Has read, understands and comprehends the content of this document.
- Has sufficient capacity to make this contract.
- Accepts all the obligations set forth herein.
- Is of legal age of adulthood.
These conditions shall be valid indefinitely, and applicable to every online purchase through this website.
The provider reserves the right to unilaterally modify the aforementioned conditions, without prejudice to the goods or promotions previously purchased.
The confirmation of the user’s legal age of adulthood is a necessary requirement. Without it, no transaction will be carried out and the user will be asked to leave the website.
Identity of parties
On the one hand, the Provider: Colección Sur, S.L. VAT Number: B18920991. Phone Number: 958408892, e-mail: firstname.lastname@example.org. On the other, the User.
Subject of contract
The purpose of this contract is the regulation of the sales relationship between Colección Sur S.L and the user once the user ticks the corresponding box during the online purchasing process.
The contractual relationship arising from purchase entails the delivery of a particular product, in exchange for an agreed price published on the website.
Both parties agree to these conditions of purchase, except in the case of other special conditions specifically agreed with a client.
Colección Sur S.L. ensures the quality of its seeds by offering a 90% guarantee on its genetics. Due to the organic origin and nature of the product, the company cannot be held 100% responsible for the use and maintenance of the products, or the conservation and germination processes carried out by the client.
Seed stock is strictly controlled, and constantly renewed whilst always respecting curing periods. Colección Sur S.L. carries out regular germination tests and only releases absolutely warranted results. Although, as indicated before, seeds are living products, therefore once the product leaves our warehouse, germination rates cannot be 100% warranted.
Cannabis Sativa seeds may only be germinated in such countries where permitted by law. It is the client's responsibility to know local law and act accordingly.
Under no circumstances are Colección Sur S.L. liable for any shipment seized by Customs or similar entities. For more information, contact the relevant organisations in your country.
Colección Sur S.L. are not liable for illegal third-party misuse of our products.
In our online store we also have Merchandising items.
The purchasing process will be carried out in the language chosen by the website user and will be indicated at the start of the process. Prices and delivery terms apply to national and international orders which comply with Spanish Law, as the purchase is made in Spain. The currency used shall be the euro only. Nevertheless, the equivalent price in other currencies can be dynamically checked on the website.
The user must be registered on the website prior to purchase of any product offered by Colección Sur S.L. The product will first be selected by clicking ‘Add to cart’. Products will be added to the ‘cart’ and can be checked at any time. The user will be able to increase the number of pieces per product, include new ítems or cancel others. Should you modify any of the introduced amounts, the updated amounts will be shown on the screen. Likewise there is a space to include specific observations related to your purchase.
Once a product has been added, you may continue buying, keeping all products in your basket or shopping cart until the continue button of the purchasing process is clicked.
The purchasing process consists of the following clearly identified stages:
- Shipping and payment details
- Review order
- Checkout completed
Once your order is finalized, an onscreen summary of your order will be shown. You will also receive summary of the purchase by email.
This document is the confirmation that your order has been successful and is the accreditation for any kind of claim. In case of not receiving this email, please check your “Junk” or “Spam” folders, as the email may have been directed to these folders. Should you still not find the email, we ask you to contact us as soon as possible so we can resolve the issue.
Orders will be delivered in the address freely designated by the user. Deliveries will be made by couriers or mail services, and delivery time be based on location. The Provider shall not be responsible or liable when the delivery of the product does not occur as a results of the information provided by the user being incorrect, inaccurate or incomplete; or when delivery can not be made for reasons beyond the control of the shipping company, such as the absence of the recipient.
Delivery times and availability are approximate and may vary with different factors such as the nature of the product chosen, destination zone, the number of units, chosen payment method and processing time of the same, delivery problems, stockouts, etc.
Without prejudice to the above, Colección Sur, S.L. will take the measures required of a diligent merchant to ensure that delivery is made within the agreed time, and if not, as soon as possible, disclaiming all liability in this respect.
In the event of failure to fulfil the contract due to goods or services bought not being available, the user should be duly informed and be refunded of any sum previously paid as soon as possible or within a maximum of 30 days.
In the event that goods or services ordered are not available, once the user has been expressly informed, Colección Sur S.L should provide a product or service of equal or superior quality, without any price increase.
Price and shipping fees
The price shall that indicated in the product description including VAT, and this shall be the final price of the product. Shipping fees will be shown once the delivery address is entered and shall be automatically displayed on the website.
National orders (within the Spanish mainland) of 29€ or more will be sent free. A flat rate charge of 3€ will be charged on all national orders under 29€. Orders made from Portugal of 55€ or more will be sent free of charge, a rate of 6€ will be charged on orders under 55€. International orders of 80€ or more will be sent free, for orders under 80€ a set fee of 8€ will be charged.
The customer accepts that the price of some products may vary in real time; but this will always be communicated in advance to the user.
Cash On Delivery (C.O.D.): A Cash on Delivery service is available in some countries. This service carries the following additional courier charges which will be automatically added to your order when this option is chosen :
- € 3 on orders under € 100
- € 20 on orders € 100 - € 700
- € 30 on orders € 700 - € 1000
- € 45 on orders € 1000 - € 1500
- € 40 on orders under € 800
- € 45 on orders € 800 - € 1000
- € 59 on orders € 1000 - € 1500
All C.O.D deliveries are guaranteed to a maximum of 600€.
For some countries, express delivery service is available. If this service is available for your order, a box will appear allowing it to be chosen should you wish.
The user may choose from the following payment types:
- Credit or Debit Cards
- Cash on Delivery: Available in some countries
- Bank transfer: Where the amount of the product is paid in advance to the bank account provided during the processing of the order. Once the amount is received, the shipment will be made. Theses account numbers are the following:
- CAJA RURAL
- Account number: 3023 0131 3665 8282 9104
- IBAN (For bank transfers made outside of Spain but within Europe): ES20
- SWIFT (For bank transfers made outside of Europe): BCOEESMM023
- CAJA RURAL
Once payment has been confirmed (immediately,in the case of credit card payments), the package will be prepared for the courier company. Orders are generally sent twenty-four hours after payment has been confirmed (work-days if the order is received before 10am).
Right of Return
The user has a period of 14 days after receiving the product to return it. The cost of the product will be refunded after it is verified that no manipulation of the product has occurred and the packaging is original. Otherwise, no refund will be made.
Returns will only be accepted in their original packaging and without signs of tampering. Tampered goods or those in poor condition will not be refunded. Return expenses will be covered by the consumer.
Each individual case will be carefully studied by our technician and if approved, a new seed will be sent.
CASE 2: Returns due to service error
Returns due to an error on the part of Collección Sur S.L. In such cases we are committed to replace the product whenever there is availability. In the event that such a change can not be made, the cost will be refunded.
Steps to follow
To make a return, contact us on phone number 0034 958408892 or email email@example.com
The return process shall be carried out as quickly as possible and, always within a period of 14 days from the date on which we were notified of the intention to return the product.
Ley aplicable y jurisdicción
These conditions are governed and interpreted in accordance with Spanish legislation in all matters not expressly established. Colección Sur, S.L. and the user agree to submit any dispute that may arise from the provision of the products or services covered by these conditions, to the courts designated by the user.
Likewise, the provider and the user shall subject their conflicts to the arbitration provided in the Arbitration, Consumer and User Defence Legislation, or any other out-of-court dispute resolution procedures established by means of codes of conduct and other self-regulatory instruments.