The following is the contractual document that will govern the purchase of products through the website www.kannabia.com/es/, owned by Colección Sur S.L. (hereinafter the provider). Acceptance of this document implies that the user:
These conditions shall be valid for an indefinite period of time and shall be applicable to all purchases made through this website.
The provider reserves the right to unilaterally modify these conditions, without this affecting the goods or promotions that were purchased prior to the modification.
It will always be necessary for the user to confirm that he/she is of legal age. If this is not the case, no transaction will be carried out and the user will be invited to leave the site.
On the one hand, the supplier of the goods purchased by the user is Colección Sur, S.L., with registered office at Apartado de Correos nº 2, 18210 Peligros (Granada, Spain). N.I.F B18920991 and with customer service telephone +34 958 408 892 and/or e-mail: info@kannabia.com and otherwise,
The user of the website who provides the data for which he/she has full responsibility of use and custody, being responsible for the veracity of said personal data provided to the provider.
The purpose of this contract is to regulate the purchase relationship between Colección Sur, S.L. and the user when the user accepts the corresponding box during the online contracting process.
The contractual relationship entails the delivery of a specific product in exchange for a specific price publicly displayed on the website.
Both parties are bound by these general conditions of purchase, unless special conditions have been agreed with each individual customer.
Colección Sur S.L. guarantees the quality of its seeds by offering a 90% guarantee on its genetics. It should be noted that the company trades with organic products, and due to the nature of these products the company cannot be held 100% responsible for their use and maintenance, as well as for the conservation and germination processes on the part of the client.
The stock of seeds is strictly controlled and is renewed quickly and constantly, always respecting the curing times. Colección Sur S.L. also carries out periodic germination tests and only markets the results that obtain the maximum guarantee, although it should be noted that we work with live products, and it is impossible, once the product leaves our warehouse, to guarantee 100% of the germination power.
Colección Sur S.L. is not responsible for any illegal use that third parties may make of our product.
Merchandising is also available in our online shop.
On our website, we offer a wide range of products organized in the following categories:
All products comply with Kannabia’s quality standards and are intended exclusively for personal, ornamental or collector use, respecting the legislation in force in each country.
The purchase procedure may be carried out in the language chosen by the user on the website. This will be indicated before starting the purchase. The prices and delivery conditions on this website will be applied indistinctly to national or international territory and in compliance with Spanish legislation, as the purchase is made in Spain. The currency used will only be the euro.
You only have to select the product you wish to purchase and click on the image to see the characteristics and details of the same and, where you can select the number of units you want to order, you must view prior to purchase all the features of the product in the product description.
Once you have been informed of all the characteristics of the product, if you decide to continue with the purchase procedure, you will click on the ‘add to cart’ button.
All the products included in the ‘cart’ can be eliminated, as long as you so indicate.
If you modify any of the data entered, the summary shown on the screen will change automatically. There is also a space specifically provided for you to make specific comments regarding your purchase.
Despite adding a specific product, you can continue with your purchase, with all the selected products being included in the basket or cart until you click on the button to continue with the contracting procedure.
In order to start the purchase you will have to select between two options: in the first option you will be able to register by filling in a form with a series of data to carry out the registration and subsequently, the control, invoicing and dispatch of the orders. Users who have already registered must enter their username and password to start and complete their purchase. The user undertakes to make diligent use of his/her password and not to make it available to third parties, as well as to notify the provider of the loss or forgetfulness of the same or of possible access by an unauthorised third party, so that the latter may proceed to block it immediately.
Once the user account has been created, you will receive a welcome e-mail confirming its activation.
As a second option, you can make a purchase as a guest without registering as a user.
You will have the option to enter coupon codes if you have them in order to apply discounts. The discount codes can be given to customers, they will have a discount on the new purchase or on the shipping costs and for an expiry period and minimum amount. If the user has a discount code, he/she must include it before making the payment in order to receive the discount before proceeding with the purchase. If you have not entered your discount coupon, the discount will not be applied.
To finalise your purchase, you must first click on the ‘finalise purchase’ checkbox. Once you have checked that all your details are correct, you must click on the ‘checkout’ checkbox to complete your purchase. You must in any case, accept the terms and conditions of purchase and previously have accepted the privacy policy.
In any case the contracting platform of the provider will inform the user, once the purchase procedure is completed, and you will receive an email with all the characteristics, price, forms of transport, delivery times and date of contracting, and you will also receive the invoice in electronic format and in paper format with your order. You will also be able to view your receipt or invoice on our website in the ‘my account’ section.
This document is the confirmation that the purchase has been successfully completed and serves as accreditation for any type of claim. If you do not receive this e-mail, please check your ‘junk mail’ or ‘spam’ account, as it may have been detected as spam. If you do not find it in this section, please let us know as soon as possible so that we can solve the problem.
Colección Sur S.L., in accordance with the aforementioned privacy policy, will guarantee the confidentiality of your data. If you have any doubts about your order, please contact our customer service telephone number +34 958 408 892 and/or e-mail: info@kannabia.com in order to deal with the incident.
Orders will be sent to the countries indicated in the right-hand menu of the drop-down menu on the website, currently to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Cyprus, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Switzerland, United Kingdom and United States of America.
Orders will be delivered to the home or address freely designated by the user. Shipments will be made via courier or postal service and the delivery time will depend on the selected destination, the provider assumes no responsibility for when the delivery of the product does not take place as a result of the data provided by the user are false, inaccurate or incomplete or any cause beyond the provider.
The approximate delivery times and availability will vary depending on various factors such as the characteristics of the products to be purchased, destination area, number of units, chosen method of payment/shipping, justification of the same, transport incidents, stock shortages, etc. To specify delivery times on the order you can contact the customer service telephone +34 958 408 892 and/or email: info@kannabia.com so that depending on the characteristics of the order in question we can specify the exact delivery times, however these times may be visible in the system before the order is placed , as they are calculated automatically by the system.
It may happen that one or more of the products contained in the order placed by the customer are not available at the time the order is placed. In the event that the product selected by the customer is not in stock, the customer will be informed of the new delivery time and may choose to immediately return the purchase amount if desired. If it is not possible to quickly replenish the stock of a product , the amount paid will be refunded directly with the same means of payment or with the one preferred by the customer. You can call us by telephone for a closer approximation to confirm stocks and delivery forecasts on the customer service telephone number. The products purchased will only be dispatched when the user has made full payment and this has been received by the provider until then the purchase will not be deemed to have been made. Notwithstanding the foregoing, Colección Sur, S.L. shall take the measures required of a diligent trader to ensure that delivery can be made within the agreed time,
The customer or a person commissioned by the customer shall immediately upon receipt check the goods for transport damage and, if possible, request written confirmation from the carrier of any verifiable transport damage to the packaging of the goods.
Customers are kindly requested to check at the time of delivery of the order by the carrier:
In the event that at the time of delivery you detect that the products have been damaged in transport , please proceed to reject the order or contact us as soon as possible via the customer service telephone +34 958 408 892 and/or email: info@kannabia.com in order to manage the incident as quickly as possible.
Orders include value added tax (VAT) or other taxes that may be applicable, as well as shipping costs (if any) and in any case will be expressed in Euro currency (€). The prices applicable to each product will be applied automatically by the purchase process in the last phase of the same including the costs generated by taxes, transport or other service, so that the consumer can know the total amount and view it broken down before making the purchase.
In any case, the provider’s contracting platform will inform the user, once the purchase procedure has been completed, via email regarding all the characteristics, price, forms of transport, delivery times and date of contracting, and the user will also receive the invoice in electronic format or, if preferred, in paper format.
Items shipped internationally may be subject to customs duties and sales or value added taxes (VAT) applied by the destination authorities. These charges are variable and depend on each customs office (for more information you should check with your customs office to verify the import charges). To complete your purchase, you are asked to acknowledge that the customs duties and taxes that apply are your responsibility.
We recommend that you contact your local customs agency for clarification before placing your order. If your purchase is subject to customs duties and sales tax or any other levies your shipping provider will contact you to inform you of these charges, which must be paid before your purchase is scheduled for delivery.
Items may be subject to the law of the country from which they are exported. Cannabis Sativa seeds can only be germinated in certain countries where permitted or under conditions authorised by law. It is the responsibility of the customer to inform himself about the law of his country and to act in accordance with it.
The customer’s preferred payment method will be selected from those available:
Once payment for an order has been confirmed (if it is by credit card, it is immediate), the package is prepared and awaits collection by the courier company. Packages are generally dispatched twenty-four hours after payment confirmation (working days and if the order is placed before ten o’clock in the morning).
THE COMPANY has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted in encrypted form, ensuring that it is only intelligible to the Client’s computer and that of the Website. In this way, the use of the SSL protocol guarantees:
1. That the Client is communicating their data to the server centre of THE COMPANY and not to any other that might try to impersonate it.
2. That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Colección Sur S.L., with the consent of the people who appear in the photograph, shares the image on different social networks, and as such informs the user, who may in turn be a user of any of these social networks, that the personal data they share on these networks will be used in the way that each of these social networks, both technically and according to their terms and conditions, as long as it does not contravene any applicable law and, except with the prior authorisation of the owner, will not be incorporated into a file of their own or used for purposes other than those provided for by the social networks themselves and within the platform and/or environment of these.
Any user may exercise their rights of access, rectification, cancellation and opposition at any time, by means of:
The offers and promotions made on this website will be accompanied by the corresponding information on the side of the product on offer, the period of validity of the offer and the characteristics and conditions of the offer and promotion. Price reductions will be displayed clearly, next to the usual price and without superimposing it on the price reduced in each of them.
Withdrawal form: Withdrawal form – Kannabia
All products purchased on this website may be returned and reimbursed, provided that you indicate your intention to return the product(s) within 14 calendar days of receipt.
The amounts paid for the item(s) will be refunded, as well as the initial shipping cost.
The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108.1 of the revised text of the general law for the defence of consumers and users and other complementary laws. However, in the event that the consumer and user has expressly selected a delivery method other than the least expensive ordinary delivery method, the trader shall not be obliged to reimburse the additional costs arising therefrom.
In which cases according to article 103, of exceptions to the right of withdrawal of the revised text of the general law for the defence of consumers and users and other complementary laws, we do not return any product:
The right of withdrawal will not be applicable to contracts that refer to:
(a) The provision of services, once the service has been fully performed, and if the contract imposes on the consumer or user an obligation to pay, when performance has begun, with the prior express consent of the consumer or user and with the knowledge on his part that, once the entrepreneur has fully performed the contract, he will have lost his right of withdrawal.
b) The supply of goods or services whose price depends on fluctuations in the financial market which the trader cannot control and which may occur during the withdrawal period.
c) The supply of goods made to the specifications of the consumer and user or clearly personalised.
d) The supply of goods that are likely to deteriorate or expire quickly.
e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
f) The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur’s control.
(h) Contracts where the consumer and user has specifically requested the trader to visit him for urgent repairs or maintenance; if, during such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair, the right of withdrawal should apply to those additional services or goods.
(i) The supply of sealed audio or video recordings or sealed software which has been unsealed by the consumer and user after delivery.
j) The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
(k) contracts concluded by means of public auctions
(l) the supply of accommodation services for purposes other than the provision of housing, transport of goods, car rental, catering or services related to leisure activities, where the contracts provide for a specific date or period of performance
m) The supply of digital content which is not provided on a tangible medium when performance has begun and, if the contract imposes an obligation on the consumer or user to pay, when the following conditions are met:
The withdrawal period shall end after 14 calendar days from:
After examining the item we will inform you whether you are entitled to reimbursement of the amounts paid. kannabia Seed Company will reimburse any payment received by the consumer and user, including delivery costs where applicable, without undue delay and in any event not later than 14 calendar days from the date on which it has been informed of the consumer and user’s decision to withdraw from the contract.
The consumer and user will only bear the direct cost of returning the goods, as permitted by article 108.1 of the revised text of the general law for the defence of consumers and users and other complementary laws.
However, we may withhold reimbursement until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first. The refund will always be made to the same means of payment that you used to pay for the purchase or to the means of payment that you used to pay for the purchase.
payment for the purchase or your preferred method of payment. If your account has not been debited, we will only accept the return.
In cases where you consider that at the time of delivery the product does not conform to what was stipulated in the order, you should contact us through our return form or by calling +34 958 408 892 and/or email: info@kannabia.com providing the details of the product, as well as the defect it suffers, where we will tell you how to proceed.
Steps to follow:
To exercise your right of withdrawal, you must notify us at Colección Sur, S.L.
(kannabia Seed Company) Gran Vía de Colón, 29, 5º Izq. 18001 Granada, Spain and/or e-mail: info@kannabia.com, your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form, although its use is not obligatory.
Upon receipt of the products, we will examine them and will inform you whether or not you are entitled to a refund of the amounts paid for the product(s) purchased, including delivery costs, if any. The return process will be carried out as soon as possible and, in any case, within 14 days from the date on which we were notified of the intention to withdraw.
For the return process you can send it on your own, by post or with the transport company that you decide to select, for any questions about returning the product you can contact our customer service number +34 958 408 892 and/or email: info@kannabia.com.
We will examine the returned product and will inform you by e-mail or telephone within a reasonable period of time whether the product is to be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days from the date on which we send you an e-mail confirming the return or replacement of the non-conforming item.
The amounts paid for those products that are returned because of a defect or fault, when it actually exists, will be refunded in full, including the shipping costs incurred to deliver the item to you. The refund will be made by the same means of payment that was used to pay for the purchase or by the means of payment indicated by the consumer in their request. Those returns that arise from an error in the service. In this case, we undertake to exchange the product for another of the same product, provided that it is available. In the event that the exchange cannot be made, the amount will be refunded.
In accordance with the provisions of Royal Legislative Decree 1 / 2007 all products have the legally established warranty for manufacturing defects.
If you need to make use of the guarantee, we suggest you contact us by telephone on +34 958 408 892 and/or email: info@kannabia.com and we will help you with the management of the same.
Damage due to incorrect use or handling of the article or wear and tear caused by normal use of the article are not included in this guarantee.
If you contract as a consumer and user, we offer guarantees on the products that we sell through the website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same.
It is understood that the products are in conformity with the contract provided that:
(i) They conform to the description made by us and possess the qualities that we have presented on the website,
(ii) are fit for the purposes for which goods of the same type are normally used, and
(iii) are of a quality and performance that is reasonably to be expected of a product of the same type.
In the event of a defective article and/or product, THE WEBSITE OWNER shall proceed, as appropriate, to the replacement, price reduction or termination of the contract, which shall be free of charge for the CUSTOMER. In the event that for reasons of availability it is not possible to replace the product, the purchase will be refunded in full.
This website is subject to Spanish law and in the event of any dispute or controversy arising from the use of this website both parties submit to the jurisdiction of the courts of the city of Granada. This clause of express submission to the courts of the city of Granada shall not be applicable in the event of litigation with users of the website who, according to current legislation, are consumers, in which case the provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals where the user is located.
Likewise, the provider and the user may submit their disputes to the arbitration provided for in the legislation on arbitration and the defence of consumers and users, and to the procedures for the extrajudicial resolution of disputes established by means of codes of conduct or other instruments of self-regulation.
If you do not agree with the products or services contracted and you are a customer belonging to the European Union, except in Spain, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/
Kannabia Seed Company vende ai propri clienti semi per hobby (raccolta) per uso personale. Ne è vietata la germinazione e la coltivazione. L'acquirente si impegna a consultare la normativa vigente nel proprio Paese di residenza per evitare di incorrere nello svolgimento di un'attività illecita.
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For additional shipping methods, please reach out through info@kannabia.com.
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